Question 1

What does PDF Genius do?

Accepted Answer

PDF Genius is an AI assistant for PDFs. Upload any document and get an instant structured summary, key points, important concepts, and action items. You can then chat with the document — every answer cites the exact page it came from.

Question 2

How accurate are the summaries and answers?

Accepted Answer

Answers are grounded in the text of your document and include page citations so you can verify them. AI can still make mistakes, so we recommend treating output as a research aid, not professional advice.

Question 3

How long does processing take?

Accepted Answer

Most documents under 100 pages are summarized in under 10 seconds. Larger documents (up to 500 pages) typically complete in under a minute.

Question 4

Which file types are supported?

Accepted Answer

PDF Genius currently supports PDF files (.pdf), including text-based and scanned PDFs with OCR. Native Word, PowerPoint, and EPUB support is on the roadmap.

Question 5

Is there a file size or page limit?

Accepted Answer

Free plan: up to 20 pages per PDF. Pro and Business: up to 500 pages per PDF and 50 MB per file.

Question 6

Do scanned PDFs work?

Accepted Answer

Yes. We run optical character recognition (OCR) on image-based PDFs automatically. Quality depends on the scan resolution.

Question 7

Are my documents private?

Accepted Answer

Yes. Documents are encrypted in transit (TLS) and at rest. They are only accessible to you and are never shared with other users.

Question 8

Do you train AI on my documents?

Accepted Answer

No. We do not use customer documents to train foundation models, and we instruct our AI providers to do the same.

Question 9

Where is my data hosted?

Accepted Answer

Data is hosted on enterprise-grade cloud infrastructure with row-level access controls. See our Privacy Policy for full details.

Question 10

Can I delete my documents?

Accepted Answer

Yes. You can delete any document from your dashboard at any time, and you can delete your entire account from Settings.

Question 11

Is there a free plan?

Accepted Answer

Yes, PDF Genius has a free plan with 3 summaries and 10 chat messages per month, forever, no credit card required.

Question 12

What plans are available?

Accepted Answer

What plans are available?

Question 13

Can I change or cancel my plan?

Accepted Answer

Can I change or cancel my plan?

Question 14

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, processed securely by our PCI-compliant payment provider. We do not store full card numbers on our servers.

Question 15

Do you offer refunds?

Accepted Answer

Do you offer refunds?

Question 16

How do I request a refund?

Accepted Answer

How do I request a refund?

Question 17

How do I reset my password?

Accepted Answer

How do I reset my password?

Question 18

How do I change my email address?

Accepted Answer

How do I change my email address?

Question 19

How do I delete my account?

Accepted Answer

How do I delete my account?

Question 20

I still need help. How do I contact support?

Accepted Answer

I still need help. How do I contact support?

Frequently asked questions

How PDF Genius works

Supported file types

Privacy and security

Subscriptions and billing

Refunds

Account management